Prompt solutions
Trouble-shooting online
Top-notch safety standards
Scheme of the service center’s work
Inquiry received
Establishing a secure connection
Remote diagnostics
Trouble shooting
Acceptance of work by the customer
What you get as our customer
Detailed consultation on technical issues.
A number of tasks can be solved over the phone by following the simple advice of an expert without a field visit for diagnostics. These include settings, error decoding, etc.
Point-to-point communication with the expert.
Many nuances can be clarified more quickly in a face-to-face conversation. Therefore, we have removed an extra link in the service support chain so that you can save your time by communicating with a competent specialist directly.
Fully operational laser machine
The customer is provided with a detailed report on the work performed and costs incurred. We hand over the defective part that had to be replaced to make sure that the work conditions are transparent.
Substitute laser unit
If your laser needs to be repaired, during the warranty period we provide you with a substitution laser for the time of repair free of charge so that your production does not have downtime.